Shipping Policy

At Pateora, we are committed to delivering your orders quickly, securely, and with great care. From the moment you place your order to the time it reaches your doorstep, our goal is to provide a reliable and smooth delivery experience. Please review the details of our shipping process below.

Order Cut-Off Time

Orders placed by 6:00 PM (GMT-05:00, Eastern Standard Time) on business days are processed the same day.
Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

Order Handling Time

All orders are prepared, packed, and dispatched within 1–2 business days (Monday through Friday) after the order is confirmed.

Shipping & Transit Time

Once your order has been shipped, delivery typically takes 5–7 business days (Monday through Friday), depending on your location and carrier performance.

Estimated Total Delivery Time

From order placement to final delivery, the total estimated delivery timeframe is 6–9 business days.

Shipping Fees

We are pleased to offer free standard shipping on all orders. There are no hidden shipping charges—what you see at checkout is what you pay.

Shipping Method & Coverage

We currently provide standard shipping within the United States using reliable and trusted shipping carriers to ensure timely delivery.

Packaging & Handling

Each order is carefully packaged to protect your items during transit. We take special care in handling every shipment to ensure it arrives in excellent condition.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number.
Tracking updates may take 24–48 hours to appear after shipment. You can monitor your order status using the tracking link provided.

Order Cancellations & Refunds

Orders canceled before shipment are eligible for a full refund in accordance with our Return & Refund Policy.
Refunds are typically processed within 7 business days, depending on your payment provider.

Undeliverable Packages

If a shipment is returned to us due to an incorrect or incomplete delivery address, our support team will contact you to arrange reshipment.

Lost or Stolen Packages

Pateora is not responsible for packages marked as “delivered” by the carrier but later reported as lost or stolen. If you experience a delivery issue, please contact our support team and we will assist you as best as possible.

Contact Us

For any questions, requests, or concerns about this Shipping Policy, feel free to contact us:

Email: support@pateora.shop

Phone: +1 (928) 877-0930

Address: 680 N Golden Key St, Gilbert, Arizona 85233, United States